Return and Refund Policy

Last Updated: November 14, 2024

At WESAYER, your satisfaction is our priority. This policy describes the conditions for refunds, returns, and exchanges of products and services we offer.

1. Return Period

You can request a refund, return, or exchange within 14 days from the date of purchase. After this period, we will not be able to process your request.

2. Requirements for Refunds and Returns

  • The product must be in its original condition, unused, and without damage.
  • You must attach the receipt or proof of purchase.
  • In case of defective products, proof will be required, such as photographs.

3. Products Not Eligible for Return

  • Downloadable digital products.
  • Gift vouchers or promotional coupons.
  • Items on sale or final sale.
  • Customized items.

4. Request Procedure

To initiate a request, contact us at hello (at) wesayer.shop and provide the following information:

  • Your full name and contact details.
  • Order number or proof of purchase.
  • A clear description of the problem or reason for your request.
  • Proof (such as photographs in case of defective or damaged products).

5. Shipping Costs

Original shipping costs are non-refundable. In case of return, the customer will be responsible for shipping costs, unless the product is defective or there was an error in the order.

6. Defective or Incorrect Products

If you receive a defective or incorrect product, contact us immediately. We will evaluate your case and, if justified, offer:

  • A replacement product.
  • A full refund.

7. Changes to This Policy

We reserve the right to update this policy at any time. It is recommended to visit this page regularly to stay informed of any changes.

8. Contact Us

If you have questions or concerns regarding this policy, you can contact us:

  • Email: hello (at) wesayer.shop
  • Phone: +91 33 4058 2917
  • Address: 78 Park Street, Kolkata, West Bengal 700016, India